With apologies to Shakespeare, the classic question gets a modern twist: should your business hire a janitorial franchise, or is an independent cleaning company the better bet?

It’s a common dilemma for facility managers and business owners alike. Many have had disappointing experiences with cleaning franchises, which can make the decision even harder the next time around. Let’s take a closer look at both options.

The Potential Pitfalls of Franchised Cleaning Services

Franchises are often appealing to new business owners because they offer a ready-made system, brand support, and help with marketing. But for customers, there are some things to watch out for:

• • •         1. A strong franchise name doesn’t always equal strong performance from each individual operator.
•         2. Many franchisees are new to the industry and may not have the experience to handle larger or more detailed accounts.
•         3. The large number of franchises out there can make it tough to find the truly reliable ones.
•         4. Some franchises rely heavily on subcontracted workers, which can reduce oversight and consistency.

   

When Franchises Can Be a Good Match

Of course, there are situations where a franchise might be the right solution:

•         1. Small offices or facilities – Franchises often specialize in smaller jobs and can usually keep costs low for basic services.
  
•         2. Businesses with locations in different cities – You might benefit from using the same franchise brand across locations to simplify management.
•         3. Well-established franchisees – Not all franchises are alike. Some operators run a tight ship and deliver high-quality service, especially if they’ve been in business for several years.
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Why Many Choose Independent Janitorial Companies

Going with an independent cleaning company offers its own set of benefits, especially when quality and flexibility matter:

•        1. Built through experience – Independents have usually grown by building strong customer relationships and delivering consistent results.
•        2. Better resources for larger jobs – These companies often have more trained staff and better equipment for complex or high-traffic spaces.
•        3. No franchise fees – Without extra costs tied to franchise ownership, they may offer better pricing on larger contracts.
•        4. Tailored services – Independent companies can adjust their cleaning plans, schedules, and methods to fit your specific needs instead of sticking to a set formula.
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To Be or Not to Be… Franchised

Just like Hamlet’s famous line, “to be or not to be,” your choice comes down to what’s best for your business. A franchise might work in some cases, but for many, an experienced, independent janitorial company provides more value, flexibility, and peace of mind.

Still unsure? We’d be happy to talk through your options—just give us a call!